Privacy Policy

1. Introduction

Provvypay ("we", "our", "us") respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, disclose and safeguard information when you use our website and services.

2. Information We Collect

We may collect:

Account Information

• name
• email address
• phone number
• organisation name
• account credentials

Business Information

• uploaded agreements
• conversations
• documents
• invoices
• settlement information
• participant details

Technical Information

• IP address
• browser type
• operating system
• device information
• usage analytics

Integration Information

Where you connect third-party services, we may access information necessary to provide integrations.

3. How We Use Information

We use information to:

• provide Services;
• create and manage accounts;
• process uploaded content;
• generate agreement intelligence;
• improve platform performance;
• provide support;
• maintain security;
• communicate updates;
• comply with legal obligations.

4. AI Processing

Uploaded content may be processed using artificial intelligence technologies.

This processing may be used to:

• identify agreements;
• extract obligations;
• identify participants;
• generate workflow recommendations;
• create reports and summaries.

Users remain responsible for validating outputs generated by AI systems.

5. Disclosure of Information

We may disclose information to:

• cloud infrastructure providers;
• analytics providers;
• customer support providers;
• payment providers;
• accounting integration providers;
• professional advisers;
• regulators and law enforcement where required by law.

We do not sell personal information.

6. Data Storage

Information may be stored on secure cloud infrastructure operated by trusted service providers.

We implement reasonable administrative, technical and organisational safeguards designed to protect information.

No internet transmission or storage system is completely secure.

7. International Transfers

Information may be processed in Australia or other countries where our service providers operate.

By using the Services, you consent to such transfers where permitted by law.

8. Cookies

We may use cookies and similar technologies to:

• authenticate users;
• improve performance;
• analyse website usage;
• remember preferences.

Users can manage cookie settings through their browser.

9. Marketing Communications

We may send:

• service notifications;
• product updates;
• newsletters;
• educational content.

Users may unsubscribe from marketing communications at any time.

10. Access and Correction

You may request access to personal information we hold about you and request corrections where information is inaccurate.

Requests may be submitted to support@provvypay.com.

11. Data Retention

We retain information only for as long as reasonably necessary to:

• provide Services;
• comply with legal obligations;
• resolve disputes;
• enforce agreements.

12. Children's Privacy

The Services are not intended for individuals under 18 years of age.

13. Changes to this Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on our website.

Continued use of the Services after publication constitutes acceptance of the updated policy.

14. Contact

Provvypay

Email: hello@provvypay.com

For privacy-related enquiries, please contact us using the details above.